Where is your team based?
Suzhou, Jiangsu, China. We focus on the Yangtze River Delta and accept other locations when schedule and transport conditions allow.
Request a visit FAQ
Clear answers before you book.
These answers reflect the current service model and should be read with the Terms of Service.
Why do you send two people?
Two team members improve coverage, evidence capture, cross-checking, and continuity during a limited on-site window.
What can you inspect in four hours?
The scope depends on product complexity, quantity, factory access, and your priorities. We confirm a realistic checklist before payment.
Is travel included in the four hours?
No. The four-hour limit is on-site working time. Travel is calculated separately.
Where is travel measured from?
We calculate travel fees based on the driving distance from our designated reference point in Suzhou to your factory. The reference point is Huoli Building B, Xiangcheng District, Suzhou, China, and does not represent a REYVON office address. Your final quote will be confirmed before payment.
Can I buy the $199 first visit more than once?
No. It is available once per customer and related entities.
What if photos are not allowed?
We document the restriction and use the evidence the factory permits. Required photography access should be confirmed with the factory in advance.
What counts as a remote ticket?
One ticket is one clearly defined request or issue. A materially new scope counts as another ticket. Monthly support is capped at five tickets and 24 total labor hours.
Can I cancel the $199 first visit?
A client-initiated cancellation is non-refundable after payment is confirmed. If REYVON cannot perform, you may choose a free reschedule or full refund. Refunds required by law or separately agreed in writing are not excluded.
Can I cancel monthly support?
Before the cycle: 100% refund with at least 24 hours’ notice and 50% with less than 24 hours’ notice. Within 7 calendar days after the Asia/Shanghai cycle begins, 50% applies when no more than one visit is complete. No voluntary refund applies after day 7 or after two completed visits. Refunds use the amount actually paid; travel is handled separately under its disclosed rules.
How does monthly renewal work?
Renewal is manual. REYVON sends a reminder at least three calendar days before cycle end. If you continue, a new Stripe payment link is emailed. No payment means no new cycle, and there is no automatic charge.
Do you receive supplier commissions?
No. REYVON does not accept financial benefits from suppliers it inspects or coordinates.
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