Request a visit Terms of Service
These terms explain the confirmed service scope, delivery standards, payment process, travel treatment, and cancellation rules.
REYVON provides on-site observation, documentation, communication, and operational support. Unless separately agreed, services do not include laboratory testing, certification, legal advice, customs brokerage, or a guarantee of supplier performance.
A visit includes two staff and up to four hours of on-site work. Clients must provide accurate details, written objectives, a factory contact, and required access and photography permissions. Travel time is excluded.
The standard target is 20+ usable photos, 5+ videos, and an English report within one business day. Actual evidence depends on site access, safety, confidentiality, and factory permission.
Travel uses the one-way driving distance from Huoli Building B, Xiangcheng District, Suzhou, China (map coordinates: 31.373219, 120.602998). This location is used only to calculate travel fees and is not a REYVON office address. Surcharges follow the published bands and cover round-trip transportation. REYVON chooses the transport mode. Special lodging, multi-day, or unusual third-party expenses require advance confirmation.
Once payment for the $199 First Visit is confirmed, client-initiated cancellation is non-refundable. If REYVON cannot perform for its own reasons, the client may choose a free reschedule or full refund. This does not exclude refunds required by applicable law or separately agreed by both parties in writing.
48+ hours: full refund. 24–48 hours: service fee refunded less reasonable non-refundable travel already incurred. Under 24 hours: reasonable non-refundable travel plus 30% of the service fee. If access is denied after arrival for client or factory reasons: reasonable travel plus 50% of the service fee. Charges are not duplicated and never exceed the amount paid. One reschedule is generally free at 48+ hours; shorter notice may incur actual non-refundable travel. If REYVON cannot perform, choose a free reschedule or refund for unperformed service.
The plan provides four visits, up to five remote tickets, and up to 24 remote labor hours. The cycle starts at the time agreed in writing and is calculated in Asia/Shanghai. At least 24 hours before start: 100% of the amount actually paid. Less than 24 hours before start: 50%. Within 7 calendar days after start and no more than one completed visit: 50%. After day 7 or after two completed visits: no voluntary cancellation refund. Travel and approved third-party costs follow their separate disclosed rules without duplicate deductions. These limits do not restrict remedies for REYVON non-performance or rights required by law.
Refunds are based on the monthly fee actually paid. If a $199 upgrade credit reduces the first payment to $1,000, an eligible 50% refund is $500. Cancellation also stops renewal of the next cycle. The end of the current paid cycle is administered according to the approved refund result and written confirmation.
After reviewing a request, REYVON emails the final quote, refund terms, service conditions, and a Stripe payment link. The website does not process checkout or establish an order. REYVON verifies payment before confirming service. Monthly service never renews automatically: at least three calendar days before cycle end, REYVON sends a reminder; after the client confirms, a new Stripe payment link is sent. Without payment, no new cycle starts.
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